WARRANTY
2-Year Legal Warranty
All goods sold by "Netek Online" Ltd. in the online store come with a two-year legal warranty for conformity of the goods with the sales contract, as stipulated by the Law on the Provision of Digital Content and Digital Services and the Sale of Goods (LPDCDSGSG) (pursuant to Articles 31-37 of the LPDCDSGSG).
5 and 10-Year Commercial Warranty
Most goods in the online store are sold with a 5 and 10-year commercial warranty. The specific warranty for each product – whether a 2-year legal warranty, a 5-year commercial warranty, or a 10-year commercial warranty – is indicated on the product page, immediately next to the product price.
If there are specific limitations on the provision of the commercial warranty for a particular product, the commercial warranty image on the product page will have an asterisk, and the description of the limitations can be found in the product's Specifications section. The commercial warranty in years is also factory-printed on the product packaging.
IMPORTANT!
The commercial warranty is not additional to the legal warranty. A product with a 5-year commercial warranty has a total warranty period of 5 years: 2 years legal warranty and 3 years additional commercial warranty. A product with a 10-year commercial warranty has a total warranty period of 10 years: 2 years legal warranty and 8 years additional commercial warranty.
The two-year legal warranty and the commercial warranty apply to goods purchased and used in domestic conditions by natural persons.
The two-year legal warranty and the commercial warranty do not cover claims for goods purchased by legal entities (companies) and/or purchased by natural persons but used professionally (for example, a waste bin used in a hotel lobby or a toilet brush used in a company office toilet).
The warranty period begins from the moment the goods are received. Therefore, it is advisable to keep the courier waybill with which we deliver your orders.
A mandatory condition for exercising your right to a two-year legal warranty and/or a commercial warranty is a valid proof of purchase – a cash receipt, invoice, waybill, courier receipt for cash on delivery, or postal money order – either in original or in electronic form.